We are committed to getting your order delivered as fast, efficiently and as safely as possible. The following contains some useful information regarding our delivery service.
General Home Delivery Information
Our standard ‘Free’ delivery refers to deliveries within most of mainland United Kingdom (England, Scotland and Wales) using national carriers. This is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us on 0800 123 1234. If a refuse vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Western Isles will incur an extra delivery charge and may possibly incur an extended lead time.
The following postcode prefixes may also incur an extra delivery charge depending on the carrier that is required for the goods in question:
AB CA20 DD FK IV KW KY PA PH
Other postcodes (depending on the item purchased and carrier) may still be subject to additional charges. In all cases for further information and clarification regarding delivery information and delivery surcharges please contact our dedicated Sales Team prior to placing your order on 0800 123 1234.
Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point. You are also agreeing to be bound by all terms and conditions that delivery companies have which are associated with us. These can be obtained by the companies own individual websites.
Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.
Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.
We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.
Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 0800 169 6016.
If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery.
All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.
You can track your order at any time during the order process. To track your order contact Customer Services by emailing us or telephoning us on 0800 123 1234 quoting your order reference number. Please view our full terms and conditions for more details.